Refund policy

Return and Refund Policy

At Aestara, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy carefully.

Eligibility for Returns

We accept returns only under the following conditions:

• The product arrived damaged or defective.

• The product is incorrect or does not match your order.

Returns for change of mind are not accepted due to the bespoke nature of our products.

Steps to Request a Return

If you believe your item qualifies for a return:

1. Contact Us: Email hello@aestara.com.au within 48 hours of receiving your order.

2. Provide Details: Include your order number, a brief description of the issue, and clear photographs of the product.

3. Review Process: Our team will review your request within 5 business days and notify you of the next steps.

Return Shipping

• If your return is approved, we will provide instructions for sending the item back.

• Return shipping costs are covered by Aestara for defective or incorrect items.

Refund Process

• Refunds will be processed once the returned item is received and inspected.

• Refunds will be issued to the original payment method within 7 business days after approval.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to improper installation or misuse.

• Items altered, modified, or installed after delivery.

• Products used in commercial or outdoor settings.

Contact Us

For any questions about returns or refunds, please email hello@aestara.com.au. We’re here to help!