FAQ
1. About Aestara
Where is Aestara based?
We are proudly 100% owned and operated in Brisbane, Australia. All orders are processed and shipped directly from Brisbane to customers across Australia.
What makes Aestara’s products unique?
Our hardware is crafted from high-quality zinc alloy with premium finishes such as PVD Gold and Rose Gold. Every piece blends minimalist design with exceptional craftsmanship to ensure timeless sophistication.
2. Product Information
What are your products made of?
Our hardware is crafted from durable zinc alloy, ensuring strength and longevity.
What finishes do you offer?
We offer PVD finishes (Brushed Brass, Warm Bronze, Gold, Rose Gold) and electroplated finishes (Black, Satin, Chrome).
What is a PVD finish?
PVD (Physical Vapour Deposition) is a high-quality finishing process that creates a durable, long-lasting, and luxurious surface. It offers superior resistance to scratches, tarnishing, and corrosion compared to traditional finishes.
Why should I choose PVD finishes?
PVD finishes, such as Gold and Rose Gold, are not only visually stunning but also highly durable, ensuring your hardware maintains its elegance and shine over time.
Will the handles age or develop a patina over time?
No. Aestara handles are not raw or unlacquered brass, so they are not designed to develop a natural brass patina. They are made from zinc alloy and finished with either PVD coating or electroplating to help keep the colour more consistent over time. PVD finishes are generally selected for stronger resistance to wear, tarnishing and corrosion; electroplated finishes can still perform well in normal indoor use, but like any coated hardware they may gradually dull, mark or show wear in high-touch areas if exposed to harsh cleaners, abrasion, moisture or heavy use. To protect the finish, wipe with a soft damp cloth and avoid abrasive or chemical cleaners.
Do your products come with a warranty?
Yes, we offer a 3-Year Limited Warranty covering manufacturing defects under normal indoor use.
3. Orders and Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your security.
Can I modify or cancel my order?
Orders can only be modified or cancelled within 24 hours of placement. Please contact us at hello@aestara.com.au as soon as possible if changes are needed.
Do you offer discounts?
Check our website or subscribe to our newsletter to stay updated on special offers and promotions.
4. Shipping
What are your shipping costs?
• Free standard shipping on orders over $199.
• $10 flat rate for regular delivery on orders below $199.
• $20 flat rate for express delivery on orders below $199.
Can I track my order?
Yes, once your order ships, we’ll email you a tracking link to monitor its progress.
5. Returns and Refunds
What is your return policy?
You may request a change-of-mind return within 60 calendar days of the date your order was placed. Items must be unused, uninstalled, unaltered, unmarked and in resaleable condition, with their original packaging, fixings and other supplied components.
Who pays return shipping?
For change-of-mind returns, the customer is responsible for arranging and paying return shipping. Original delivery charges are not refunded. If a product is faulty, arrives damaged, is incorrectly supplied or otherwise fails to meet a consumer guarantee, these change-of-mind conditions do not apply and Aestara will cover or reimburse reasonable return shipping costs where required under the Australian Consumer Law.
How do I request a return?
Email hello@aestara.com.au with your order number and the item or items you would like to return. You do not need to provide a reason for a change-of-mind return. Please wait for our return instructions before sending anything back.
How long does a refund take?
Once we receive and inspect an eligible return, we process the product refund to the original payment method within 7 business days. You may request store credit instead. Read our full Return and Refund Policy for all conditions and Australian Consumer Law information.
6. Product Care and Use
How do I care for my Aestara hardware?
• Clean with a soft, damp cloth.
• Avoid abrasive cleaners or harsh chemicals.
• Use the hardware only for its intended purpose in indoor spaces.
Are your products suitable for outdoor use?
No, our hardware is designed exclusively for indoor use. Exposure to outdoor elements or high humidity may affect the finish.